DICK'S Sporting Goods in Broomfield, CO Closed now

Reviews about DICK'S Sporting Goods

• ★ ★ ★ ★ ★

  August 09, 2020, by Amber Stutzman
  Mariah at Flatirons made my experience exceptional! I ordered a shirt online and had it shipped to my house. When it got there, it was the wrong shirt and the wrong size. I check my order online and I did select the right one. I happened to be a the Dick's at Flatrions and went up to Mariah to see what the process I could do in store for this mix up instead of waiting on the mail for another few weeks. It was a Saturday morning and the mall was swamped. I could tell something was amiss with the employees because everyone in every department seemed short-handed that day. The register POS system had just changed and internet was intermit for all devices and computers. I waited a the register and Mariah was able to assist me after a few minutes. Not only did she verify the product I received was not what was ordered, she went above and beyond to own my issue! She apologized on behalf of Dick's and made me feel valued the entire transaction. They she said she might have the item in the store and we should go get it to exchange it. She walked with me to find the item in the store, after double checking that both registers were able to handle the small line of customers waiting. Her diligence to check with other team members showed me she is not just front line staff, she is a leader for your company! When we got to the item, it wasn't exactly the same so Mariah took me to a computer and she reordered the piece for me. While the process did take some time with the internet being so intermittent, Mariah stayed engaged and positive in her responses. There was even a person who tried to target women and get pull a fraud scheme with gift cards while I waited and Mariah remained calm, collected and supportive of her team members. I wasn't sure I truly enjoyed the "new" Dick's but if employees like Mariah are there I will continue to purchase all my goods there. I also really hope that you recognize employees like Mariah. Her leadership and disposition made me feel valued through every step. Thank you!